Warranty

What is the warranty on my vacuum, hairdryers, etc?
Most of our appliances and electronics carry a manufacturer’s warranty. Warranties vary by manufacturer, so please check with your sales representative for more information.

Taxes

What tax rate am I charged?
You will be charged your province’s rate of sales tax.

Samples

Can I see a sample before purchasing?
Yes, many items can be viewed prior to purchasing. Items under $10.00 will be shipped free of charge, items over $10.00 will be billed to your account and a credit will be issued when the item is returned in the original packaging and condition.

Prices

Why are there no prices listed in the catalogue?
In an effort to conserve paper, we have decided to not list prices in our buyer’s guide. It is estimated that we conserve 40 pages of paper per catalogue by not listing the prices. Price lists are available electronically, over the phone, or if necessary by fax or mail.

Shipping

How many days will my order take to arrive once shipped?*
British Columbia: 5 business days
Alberta: 4 business days
Saskatchewan: 3 business days
Manitoba: 2 business days
Ontario: Next business day
Quebec: 1-2 business days
Newfoundland & Labrador: 3 business days
Prince Edward Island: 2 business days
New Brunswick: 2 business days
Nova Scotia: 2 business days
Yukon, Northwest Territories and Nunavut: 8-10 business days
*Does not apply to remote areas.
 
Will my order be shipped the same day I place it?
95% of the products we offer are in stock and ready for immediate shipment. In most cases, your order will leave the same day it is placed when ordered before 1 PM EST. Items such as drapery and bedspreads are shipped from the manufacturer direct and may take 4-6 weeks for delivery.
 
What qualifies for free freight?
Most of our in stock items qualify for free freight on orders of $600 or more. Extremely fragile items, such as artwork are charged freight extra, as well as a number of other products which are shipped directly from the manufacturer. Some remote locations may not qualify for free freight.